Frequently Asked Questions (FAQs) – Apple Kid

1. About Apple Kid

What is Apple Kid?

Apple Kid is a trusted Apple Verified Business in Lahore, offering 100% genuine Apple products including iPhones, MacBooks, iPads, Apple Watches, and accessories at competitive prices.

Where is Apple Kid located?

📍 LG-25, Lower Ground Floor, Hafeez Center, Block E1, Block E1 Gulberg III, Lahore, 54000
📌 Apple Maps | Google Maps

How can I contact Apple Kid?

📞 Call/WhatsApp: 923111786787
📧 Email: [email protected]

2. Orders & Delivery

Do you offer delivery across Pakistan?

Yes, we offer same-day delivery in Lahore and 1-3 day delivery across Pakistan via reliable courier services.

How do I place an order?

You can order through:
✔ Website: www.applekid.pk
✔ WhatsApp: Message us at +923111786787
✔ Visit our store in Lahore

What payment methods do you accept?

We accept:
✅ Cheque/Bank draft & Payment Orders
✅ Bank Transfer
✅ EasyPaisa / JazzCash
✅ Credit & Debit Cards (For in-store purchases)

3. Products & Authenticity

Are all your products original and sealed?

Yes, we only sell 100% original, brand-new Apple products, with sealed packaging and official warranties where applicable.

Do you sell used or refurbished Apple products?

Yes, we offer certified pre-owned Apple devices that are fully tested, verified, and PTA-approved.

Are your Apple devices PTA-approved?

We sell both PTA-approved and non-PTA models. Non-PTA devices require PTA tax payment for network activation in Pakistan.

4. Pricing & PTA Tax

Why are Apple products expensive in Pakistan?

Apple products in Pakistan are priced higher due to import duties and PTA taxes. However, we offer the most competitive Apple prices in the market.

How can I check the PTA tax for an iPhone?

You can check the PTA tax on your iPhone by visiting the DIRBS website (https://dirbs.pta.gov.pk) and entering your IMEI number.

Can I pay the PTA tax myself?

Yes! You can pay the PTA tax via:
✔ DIRBS Portal
✔ Online banking, ATMs, and mobile wallets (EasyPaisa, JazzCash, etc.)

5. Warranty & After-Sales Support

Do your Apple products come with a warranty?

Yes, our new Apple devices come with an official Apple international warranty & Apple Support in Pakistan is available for all Apple Products.

Do you provide repair services?

Yes, we offer expert repair services for iPhones, MacBooks, and iPads, including battery replacement, screen repair, and software troubleshooting.

Can I trade in my old iPhone for a new one?

Yes, we offer a trade-in program where you can exchange your old iPhone for store credit to purchase a new one.

6. Returns & Refunds

Can I return or exchange a product?

✔ Returns are accepted within 3 days if the product is unopened and unused.
✔ If there’s a manufacturing defect, we provide an exchange or repair service.
✔ No returns/exchanges for non-PTA models after activation.

How do I request a refund?

For refund inquiries, contact us at [email protected] or WhatsApp +923111786787 with your order details.

Still Have Questions?

If you have any other queries, feel free to:
📞 Call/WhatsApp: 0311-1786787
📧 Email: [email protected]
📌 Visit our Apple Kid Store in Lahore